Got questions? We've got answers! Find everything you need to know about ordering, delivery, customization, and more on our FAQs page.
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Pre Sale Questions
1. How do I place an order?
To place an order with Floraty, simply browse our website and select the desired floral arrangement or product. Add it to your cart, proceed to checkout, and follow the prompts to enter your delivery details and payment information. Once your order is confirmed, our team will begin processing it promptly.
2. Do you offer same-day delivery?
Yes, we offer same-day delivery for orders placed before our specified cutoff time. Please note that availability may vary depending on your location and the time of day. We recommend placing your order early to ensure timely delivery.
3. Can I customize my order?
Absolutely! We offer customization options for many of our products, including bouquets and arrangements. If you have specific preferences or requests, such as flower types, colors, or vase choices, please contact us directly, and our team will be happy to assist you in creating a personalized arrangement.
4. What if I need to cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. While we'll do our best to accommodate your request, please note that changes may not be possible if your order has already been processed or prepared for delivery. We recommend reaching out to us promptly to discuss your options.
5. What is your return or refund policy?
We strive to ensure that every customer is satisfied with their purchase from Floraty. If you are not completely satisfied with your order, please contact us within 24 hours of receiving your delivery, and we will work with you to address any concerns or issues. Refunds or replacements may be provided on a case-by-case basis, depending on the circumstances.
6. Do you offer corporate accounts or bulk ordering?
Yes, we offer corporate accounts and bulk ordering options for businesses and organizations looking to send flowers or gifts to multiple recipients. Our corporate gifting team can assist you in selecting the perfect arrangements and coordinating delivery to your desired recipients. Please contact us for more information on setting up a corporate account or placing a bulk order.
7. Are your flowers locally sourced and sustainable?
At Floraty, we prioritize quality and sustainability in all aspects of our business. While some of our flowers may be sourced internationally to ensure freshness and variety, we are committed to supporting local growers whenever possible. Additionally, we strive to minimize our environmental impact by using eco-friendly packaging and practices throughout our operations.
